wi1win believes that gaming should be fun — and it stays fun only when it's in control. Our responsible gaming program gives Filipino players the tools, information, and support they need to play safely and within their means.
If you are concerned about your gambling habits, help is available. Contact wi1win support or use the self-exclusion tool on this page.
Strictly for players 21 years and above only — in compliance with Philippine law on casino-style gambling.
Six tools built into the wi1win platform to help you stay in control of your play.
Set a daily, weekly, or monthly cap on how much you can deposit into your wi1win account. Once the limit is reached, no further deposits are accepted until the period resets — or until you request an increase, which takes 7 days to take effect to give you time to reconsider.
Set a maximum net loss threshold per day, week, or month. When your losses hit that amount, wi1win automatically suspends your betting access for the remainder of the period. This is one of the most effective tools for keeping gaming affordable.
Set a session duration limit and wi1win will display a clear on-screen reminder when your session time is up. It's easy to lose track of time when you're enjoying a game — this tool helps you stay aware of how long you've been playing.
Request a temporary break from wi1win for a period of your choosing — 24 hours, 3 days, 7 days, or 30 days. During this time, you cannot log in or place bets. Your account and balance are preserved and fully accessible after the cooling-off period ends.
If you feel your gambling is out of control, you can request a full self-exclusion from wi1win for a minimum of 6 months or permanently. wi1win will close your account and take reasonable steps to prevent re-registration. This is a serious tool — please use it if you need it.
Every wi1win account undergoes mandatory identity and age verification before withdrawals are processed. This ensures that only players 21 years of age and above can access real-money gaming on the wi1win platform — no exceptions.
Gambling is fun for most players most of the time. But for some, it can become a problem — and the earlier it's recognized, the easier it is to address. wi1win wants every Filipino player to be honest with themselves about the following warning signs:
Responsible gaming looks like this — check in with yourself regularly to make sure your wi1win experience stays in the healthy zone:
Activating any of wi1win's responsible gaming tools is quick and straightforward. You don't need to explain yourself — just ask and it's done.
Reach out to the wi1win support team via the live chat on the platform or by emailing [email protected]. Let the agent know which tool you'd like to activate: deposit limit, loss limit, session reminder, cooling-off period, or self-exclusion.
For limits: tell the agent the amount (in PHP) and the period (daily/weekly/monthly). For cooling-off: specify the duration. For self-exclusion: specify whether you want a 6-month, 1-year, 5-year, or permanent exclusion.
Responsible gaming tool activations are processed within 24 hours. Self-exclusion requests are given priority and are typically actioned within 1 hour. You will receive a confirmation via email when your tool is active.
Decreasing limits or activating self-exclusion takes effect immediately. Requests to increase limits or end a cooling-off period require a mandatory 7-day reflection period before the change is applied — this is by design, to protect you.
Once a self-exclusion is active, wi1win cannot lift it before the exclusion period expires — even if you request it. This is an intentional feature, not a limitation. The purpose of self-exclusion is to give you a guaranteed period free from the temptation to play. Please use this tool seriously and only when you genuinely need it.
Under Philippine law and PAGCOR regulations, casino-style gambling is restricted to persons aged 21 years and above. wi1win enforces this strictly — not just because the law requires it, but because we genuinely believe that young people should not be exposed to real-money gambling.
Every wi1win account is subject to mandatory KYC identity verification before any withdrawal can be processed. Age verification is part of this process. Players who are found to be under 21 at any stage will have their accounts permanently closed and their balances forfeited.
If you are a parent or guardian and you suspect that someone under 21 in your household is accessing gambling sites, wi1win encourages you to use parental control software on shared devices. Contact wi1win support if you believe a minor has registered an account and we will act immediately.
The Philippine Amusement and Gaming Corporation (PAGCOR) is the government body responsible for regulating casino and gaming operations in the Philippines. PAGCOR maintains a national Responsible Gaming program that provides resources for Filipino players and their families affected by problem gambling.
wi1win aligns its responsible gaming program with PAGCOR's requirements, including mandatory self-exclusion processing, player protection disclosures, and anti-underage-gambling controls. Players who have self-excluded through PAGCOR's national exclusion register may contact wi1win support to have that exclusion enforced on the wi1win platform as well.
PAGCOR's Responsible Gaming programs offer support for Filipino players and families dealing with gambling-related problems. If you or someone you know needs help, reach out to wi1win support and we will connect you with PAGCOR's resources. You are not alone — and seeking help is the right move.
Answer these questions honestly. If you answer "Yes" to two or more, wi1win encourages you to use our responsible gaming tools or seek support.
Please consider activating a cooling-off period or self-exclusion on wi1win. Contact our support team at [email protected] (plain text — not a link) and we will help you activate the appropriate tool immediately. No judgment — just support.
When gaming stays fun and in control, it's one of the great pleasures of life. wi1win is here to give Filipino players a safe, fair, and enjoyable gaming experience. Join us — responsibly.
For players 21 years and above only. Please gamble responsibly. If gambling is causing harm, use our self-exclusion tool.